Politique de remboursement

Last updated: September 1, 2026

Our 14‑Day Return Window
You have 14 calendar days from the day you receive your order to request a return and send the item back to us.

Eligibility Conditions
To be eligible for a full refund, the product must:

Be unworn, unused, and in the same pristine condition as when you received it

Include all original packaging, accessories, cleaning cloth, and documents

Show no signs of damage, scratches, or any modification caused by the customer

Important – Custom and Prescription Eyewear:
Glasses made with prescription lenses, or any item customised to your specific requirements, are not eligible for return or refund unless they are defective or do not match your order.

How to Start a Return
Before sending anything back, you must contact us at info@lunetieratelier.com and provide the following details:

Your order number and the date of purchase

A clear photo of the product

A brief explanation of why you are not satisfied

We will review your request and, if approved, send you a return authorisation along with instructions on where to send your package.
Please do not ship any item before receiving our return authorisation – unauthorised returns may not be accepted.

Return Shipping Costs
You are responsible for the return postage, unless:

The product arrived damaged, or

We sent you an incorrect item

In those cases, we will cover the return shipping cost and also refund the original shipping fees .

For your own protection, we recommend using a tracked shipping service for your return. We cannot accept liability for items lost during the return transit.

Refund Processing
Once your returned item is received and inspected at our workshop, we will process your refund within 1‑3 business days.
The refund will be credited back to your original payment method.